Returns & Refunds Policy
Your satisfaction is our priority
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds.
Return Window
You have 7 days from the date of delivery to return eligible items. Items must be in their original condition, unopened, and with all original packaging intact.
Returnable Items
- • Unopened beverage products
- • Sealed snack items
- • Defective or damaged products
- • Wrong items delivered
Non-Returnable Items
- • Opened food or beverage items
- • Perishable goods
- • Items without original packaging
- • Custom or special orders
How to Return an Item
Contact Customer Service
Email support@eonetrading.com or call 020 446 8590 within 7 days of delivery. Provide your order number and reason for return.
Get Authorization
Our team will review your request and provide a Return Authorization (RA) number and instructions for returning the item.
Pack Items Securely
Pack items in their original packaging with all accessories and documentation. Include your RA number inside the package.
Ship or Drop Off
Ship the package to our returns address or drop it off at any E-One Trading location. We'll arrange pickup for defective items at no cost.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 7-14 business days.
Refund Information
Refund Methods
Refunds will be issued to your original payment method:
- • Mobile Money: 1-3 business days
- • Credit/Debit Card: 5-10 business days
- • Cash on Delivery: Store credit or mobile money transfer
Return Shipping Costs
- Free return shipping for defective, damaged, or incorrect items
- Customer pays return shipping for change of mind or unwanted items
Partial Refunds
Partial refunds may be granted for items returned without original packaging, with visible use, or past the 7-day return window (at our discretion).
Exchanges
We currently do not offer direct exchanges. If you need a different product:
- 1.Return the unwanted item following our return process
- 2.Place a new order for the item you want
- 3.Your refund will be processed once we receive the returned item
Questions About Returns?
Our customer service team is here to help make your return process as smooth as possible.